Information
Information
17/09/2026
Toll invoice

Understanding Your Toll Invoice: When You're Charged, What the Fees Are and How to Query a Toll

An electronic toll tag means no cash at the barrier. But it helps to know what happens after the beep. When do the tolls appear? Why are they shown in euros? And what is that charge in a month you didn't travel?

Here's a clear guide to how Emovis billing works, so your invoice holds no surprises.

1. How the Monthly Cycle Works

Emovis invoices by calendar month, after you travel:

  • Your tolls: each toll is recorded on your account as you pass through.

  • Your invoice: the invoice for a month's tolls and fees is emailed around the 10th of the following month.

  • Your payment: the amount is collected by Direct Debit on the last business day of that same month.

Example: if you travel in August, your invoice arrives around 10 September and is collected at the end of September. Each invoice shows the date it will be debited.

There's nothing to top up and nothing to pay at the barrier. Payment is only by Direct Debit from a UK bank account in pounds.

2. When Your Tolls Appear

Tolls usually show in My Account within 3 to 7 days. To see them, log in and choose View Tolls next to your tag under My Tags.

Top Tip: If you heard the beep, the tag was read and the toll will be charged. A short delay before it appears is normal.

3. Why the Tolls Are in Euros

Tolls in France, Spain and Portugal are charged in euros, so View Tolls shows each toll in euros. When your monthly invoice is produced, the total is converted to pounds. The rate used is the average mid-market rate for the month you travelled, plus a foreign exchange charge of 2% + local tax. Your Direct Debit is always taken in pounds sterling.

The tolls themselves cost the same as paying at the barrier.

4. The Fees, Explained

Alongside your tolls, the Emovis service has a few account fees:

  • Application fee: a one-off €10 + local tax when you sign up.

  • Annual account management fee: €10 + local tax, charged once a year on the anniversary of your subscription, whether or not you travel. It's charged once per type of account. If you have a liber-t account for France and a VIA-T account for Spain and Portugal, you pay one annual fee for each.

  • Monthly active service fee: €7 + local tax, but only for calendar months in which you use the tag, capped at €14 + local tax per tag in any 12 months.

  • Security deposit: €20, refunded when the tag is returned in good condition.

"Why have I been charged when I haven't travelled?" It's almost always the annual account management fee on your subscription anniversary, or the set-up charges just after you sign up. The line description on your itemised invoice in My Account shows which fee it is.

5. Two Tags, Two Invoices

If you have both tags, they're invoiced and collected separately. The liber-t tag appears as SANEF and the VIA-T tag as Bip&Drive on your invoices and bank statement. You can match each payment to its invoice under My Invoices in My Account.

6. If a Toll Doesn't Look Right

Occasionally a toll is charged in the wrong vehicle class, or a toll was paid by card because the tag didn't beep. A car with a roof box or bikes, for example, should still be charged as Class 1. To ask for a correction:

1. Log in to My Account and go to Account Summary.

2. Choose My Tags, then View Tolls.

3. Open the toll and choose Raise a Toll Adjustment Request. If you paid at the booth, include your proof of payment.

Time limits: within 90 days of the invoice for the liber-t tag, or within 6 months of the toll for the VIA-T tag. Any difference is refunded the following month.

Important: keep your Direct Debit in place while a toll is checked. A disputed invoice still needs to be paid, and cancelling the Direct Debit ends your subscription.

7. How Refunds Reach You

Refunds, such as an accepted toll adjustment or a returned deposit, are taken off your next invoice. If nothing is owed, they're paid into the bank account on your Emovis account. You'll find every invoice and credit under My Invoices in My Account.

Why Use Your Emovis Tag

  • One monthly invoice for every toll, instead of a wallet full of receipts

  • Tolls at the same price as paying at the barrier, without stopping to pay

  • Every journey listed in My Account, so it's easy to check and to claim expenses

  • Automatic payment by Direct Debit

Final Thoughts

Once you know the rhythm (travel, invoice around the 10th of the next month, payment at the end of that month), your toll invoice is simple to follow. If anything doesn't look right, a toll adjustment request in My Account is the place to start.

Not an Emovis customer yet? Order your Emovis Tag here: https://www.emovis-tag.co.uk/subscription