Information
Information
05/11/2026
Lost tag

Lost, Damaged or Left Behind? What to Do If Something Happens to Your Toll Tag

A toll tag is small, and small things go missing. They get left behind in hire cars, or end up chewed by the family dog. If something happens to your Emovis Tag, at home or abroad, the fix is usually quick, as long as you act promptly.

Here's what to do in each situation.

1. Lost or Stolen Tag: Block It First

If your tag is lost or stolen, or your car is stolen with the tag inside:

1. Contact Emovis as soon as possible so the tag can be blocked. Use the contact form on the Emovis website (log in to My Account first) or call 01423 299 017, Monday to Friday, 10am to 3pm UK time, excluding bank holidays .

2. Order a replacement from Order Tag in My Account once the tag is blocked.

Only the Emovis team can block a tag, and your responsibility for tolls on it stops once you've reported it . That's why it's worth getting in touch straight away.

Found it again? Don't use it. A tag reported lost or stolen has been blocked. Post it back to Emovis instead (see the address below).

2. Left in a Hire Car

It happens more often than you'd think. Treat a tag left in a hire car as lost: contact Emovis so it can be blocked, then order a replacement.

Top Tip: When you put your tag in a hire car, set a reminder on your phone for the day you return the car.

3. Damaged or Broken

Crushed, cracked, run over or chewed: a damaged tag can't be relied on at the toll. It's handled like a lost one. Contact Emovis to block it, then order a new tag in My Account.

4. Tag Stopped Working

The tag's battery is sealed and can't be replaced. It's designed to last around 5 to 7 years.

  • Checking the battery: there's no light on the tag itself, so a plain black tag is normal. The battery status is in My Account under My Tags: green means OK, amber means near expiry and red means expired.

  • A faulty tag: if a tag malfunctions, Emovis may ask you to return it for testing. If it's confirmed faulty, the replacement is free of charge. The same applies if the battery fails early, within the first five years.

  • End of battery life: order a replacement through Order Tag in My Account and return the old tag.

Top Tip: Check your battery status in My Account a few weeks before a big trip, so there's time to get a new tag if you need one.

5. Broken Down Abroad

The tag has no ON / OFF switch, so if your vehicle is recovered or towed while the tag is inside, it could still be read at tolls along the way.

  • If you can get to the car: take the tag off the windscreen and put it in its foil pouch or a metal tin.

  • If the car is being transported without you: contact Emovis and ask for the tag to be turned OFF until the vehicle is back with you.

  • Towed off the motorway? If your exit wasn't recorded and the toll looks wrong, raise a toll adjustment request in My Account.

6. The Barrier Didn't Open

If your tag isn't read at a barrier, you can't key in the tag number. Try holding the tag out of the side window. If that doesn't work, hand it to an operator at a staffed booth, who will charge it to your account or tell you how to pay. If you end up paying by card, raise a toll adjustment request in My Account with your proof of payment, so you aren't charged twice.

And if you ever receive a fine even though your tag was on the windscreen and working, keep any evidence and contact Emovis for advice.

Returning an Old Tag

Post old, found or faulty tags in a padded envelope with a Large Letter stamp to:

Emovis Tag UK, Unit 10, Hornbeam House, Hornbeam Park, Hookstone Road, Harrogate, HG2 8QT

The address is also in the Return a Tag section of My Account.

Why Use Your Emovis Tag

  • A team in the UK to block a lost tag quickly

  • Replacements ordered online from My Account

  • Battery status visible at a glance in My Account

  • Every toll recorded, so anything unusual is easy to spot

Final Thoughts

Most tag problems have a simple fix. If a tag is lost or left behind, block it quickly, then order a replacement online. Keep the foil pouch somewhere safe too, because it's surprisingly useful.

New to Emovis? Order your Emovis Tag here: https://www.emovis-tag.co.uk/subscription