Top 5 FAQs About Using Your Emovis Tag
Travelling through France, Spain, or Portugal just got easier with the Emovis Tag. From toll payments to car parks, here are the answers to the most common questions to help you get the smoothest journey possible.
1. I can’t log into my Emovis account. What should I do?
If you’re having trouble logging in:
- Double-check that you’re using the correct email and password registered with Emovis.
- The password is case sensitive.
- Use the “Can't Login? Click here for help” option to reset your login credentials.
- Ensure your internet connection is stable and try a different browser if needed.
If issues persist, contact Emovis customer service for assistance. Keeping your login details secure and up-to-date ensures you can manage account settings easily.
2. How do I make toll adjustments or check incorrect charges?
If you notice an incorrect toll deduction:
- Log into your Emovis account and review your recent transactions.
- If there’s a discrepancy, submit a query through the account portal.
- To open a toll adjustment request/s you must go to your 'Account Summary' area here.
- Scroll down and next to 'My Tags' click 'View Tolls'.
- Click on the toll you wish to be adjusted.
- Click 'Raise a Toll Adjustment Request'.
3. Where should I position my Emovis Tag on the windscreen?
Proper tag placement is essential for automatic detection:
- Attach the tag to the inside of the windscreen.
- The tag is positioned behind the rear-view mirror in the black mottled or shaded area.
- Some vehicles have metallic windscreens that prevent the tag from working, the black mottled or shaded area behind the rear view mirror is always non-metallic.
- The white side of the tag that is barcoded should face out to the toll plaza.
More information on where you should position your tag can be found on our website here.
4. Can I use my Emovis Tag in car parks?
Yes! Emovis Tags work in many car parks across France, Spain, and Portugal, but the process varies slightly by country:
France (Liber-t Tag – Orange ‘T’ Symbol):
- Take a ticket at the entrance; this records your arrival time.
- When leaving, go straight to your vehicle without paying at the machine.
- Exit via the orange ‘T’ lane, insert your ticket, and your tag will be detected, opening the barrier.
- The parking cost is automatically added to your monthly invoice.
Spain (VIA-t Tag – Blue VIA-T Symbol):
- Option 1: Take a ticket at the entrance and have your tag detected at the exit, similar to France.
- Option 2: Use a lane marked with the blue VIA-T symbol; your tag is detected on entry and exit without a ticket.
Portugal (VIA-t Tag – Green Via Verde Symbol):
- Approach the green Via Verde lane at the entrance, press the green button, and your tag will beep to open the barrier.
- No ticket is issued. Your tag will be detected at the exit barrier, which opens automatically, and the cost is added to your account.
Optional: If you don’t want to use your tag for payment, such as with a pre-booked hotel parking, place it in the foil bag provided to prevent detection.
Car Park Map: To see all locations where Emovis Tags are accepted, check the map here.
5. How does invoicing work? Can I pay a month in arrears?
Emovis offers flexible billing options:
- Toll fees are automatically recorded and linked to your account.
- Emovis Tag use monthly billing, you will receive an invoice on around the 10th of the month following travel, covering all tolls from that previous month.
- This payment is then taken on the last working day of that month.
- Ensure your payment details are up-to-date to avoid delays or missed charges.
Extra Tips for Smooth Travel
- Keep your vehicle and account details updated, especially if you change cars or bank details.
- Report lost or damaged tags immediately; Emovis can suspend the tag and issue a replacement.
- Make sure your tag is functional by checking your battery life on your account.
With these tips and FAQs, your Emovis Tag will make travelling through France, Spain, and Portugal effortless. Enjoy the open road without the hassle of stopping at every toll!